For Fulfillment Directors
You execute promotions for others.
"Unclear documents, undefined responsibilities, operations going out of control. And when something goes wrong, the blame falls on me."
PromoGrid gives you clear documents, defined responsibilities and complete traceability.
Benefits
What you gain with PromoGrid
End-to-end traceable logistics
Warehousing (B) and Shipping (C) cover the entire physical flow: from prize reception to delivery confirmation. Every stock movement and every AWB is documented.
Support with SLAs, not goodwill
Support & Ticketing Center (D) classifies, prioritizes and documents every interaction. Responses have a basis, not improvisation. Every ticket becomes part of the promotion's dossier.
Controlled IT integration
IT Adaptation (H) prevents the situation where rapid technical solutions destroy the standard. Interfaces are documented, changes are controlled, compatibility is assured.
Complete financial reconciliation
Financial Reconciliation (J) documents every cost, every discrepancy, every payment. The final report is auditable. No more conversations about "hidden costs."
Transformation
Without PromoGrid vs. With PromoGrid
Without: Prizes received without formal verification. Non-conformities are discovered at delivery.
With PromoGrid: Module B verifies quantitatively and qualitatively at reception. Non-conformities are documented before reaching the winner.
Without: Complaints handled ad-hoc. Different responses to the same situation.
With PromoGrid: Module D classifies each ticket against predefined SLAs. Responses are consistent, documented and auditable.
Without: At the end, disputes about undocumented additional costs. The client contests the invoice.
With PromoGrid: Module J produces complete financial reconciliation with causes and responsible parties. The invoice becomes a confirmation document, not a negotiation.
Operations deserve a standard.
PromoGrid transforms execution from a vulnerable point into a competitive advantage.
Contact us →Frequently Asked Questions
The core modules for fulfillment are: B (Warehousing — prize/product stock management), C (Shipping — order dispatching), D (Support & Ticketing Center — consumer request handling), E (Control Room — real-time operations monitoring), and A (Data Validation — input data validation). Module J (Financial Reconciliation) is useful for client invoicing.
Yes. PromoGrid standardizes the documents a fulfillment company can deliver to its clients: operating procedures, control reports, delivery registers, defined SLAs, and final post-mortem. These documents become part of the fulfillment company's commercial offering, as proof of professionalism and an operational guarantee.
PromoGrid explicitly defines the responsibility matrix (RACI) for each activity in each activated module. In a promotion with a brand, agency, and fulfillment company, each actor knows exactly what they do, what they receive, what they deliver, and on which metrics they are evaluated. Responsibility ambiguity — the primary source of conflicts — is structurally eliminated.
PromoGrid provides clear escalation procedures for each risk class. Errors are documented in the incident register (part of Module E — Control Room), handled according to standard procedure, and reported in the post-mortem. No error is concealed — principle 7 of the standard states explicitly: risks are identified, not concealed.
Yes. Fulfillment companies that implement PromoGrid can offer the standard as an operational guarantee to their clients (brands, agencies). A promotion executed in accordance with PromoGrid is auditable, traceable, and documented. This is a real differentiator over competitors who work without a documented standard.